Refund Policy
Refund Policy
At Maritime Progression, we are committed to ensuring customer satisfaction. We understand that circumstances can change, and we aim to be flexible and fair when it comes to refunds and cancellations.
Rescheduling
Change a Date or Time
If a customer needs to change the date or time of a service or event they’ve booked with Maritime Progression, we will make every effort to accommodate the request. We will work with the customer to find a suitable alternative date and time, subject to availability.
Money Back Guarantee
Rescheduling is not possible
In the event that rescheduling is not possible, or if a customer prefers a refund, we will provide a full refund for the service or event. The refund will be issued using the original payment method. Please allow a reasonable processing time for the refund to be credited back to your account.
Last-Minute Cancellations
For last-minute cancellations
For last-minute cancellations, where the customer cancels an appointment or service shortly before the scheduled date or time, a cancellation fee may be charged. The specific cancellation fee will be communicated to the customer at the time of booking and is subject to our discretion. This fee is intended to cover any costs or losses incurred due to the late cancellation.
Customer Responsibilities
As much notice as possible
We kindly request that customers provide us with as much notice as possible if they need to reschedule or cancel an appointment or service. This helps us better manage our scheduling and resources.
Process for Requesting Refunds or Rescheduling
To request a refund or reschedule a service
To request a refund or reschedule a service or event with Maritime Progression, customers can contact our customer support team through the provided contact channels. Please include your booking details and reason for the request.
Exceptions
Rescheduling is not possible
There may be circumstances where a refund or rescheduling is not possible, such as when a service has already been provided, or if the terms and conditions of a specific event or service dictate otherwise. In such cases, we will work with the customer to find a suitable resolution.
This refund policy is intended to be fair and reasonable, and we are committed to providing the best possible customer service experience. If you have any questions or concerns about our refund policy, please don’t hesitate to reach out to our customer support team.
Want to Join?
Are you ready to take your basketball skills to the next level? At Maritime Progression, we’re here to help you achieve your full potential on the court. Our dedicated team of experienced coaches is passionate about the game and committed to helping you improve your skills, whether you’re a beginner or a seasoned player.